Carpet One Warranty Guide

Our Warranties.

At Carpet One Floor & Home, we take the guesswork out of flooring your home with an easy-to-understand warranty system offering incredible levels of protection. Ranging from One Diamond to Three Diamond, our flooring warranties are built with you in mind. 

Understanding Your Warranty Coverage

Our warranties are crafted with your lifestyle in mind, offering lasting confidence and peace of mind. From reliable wear protection to The Beautiful Guarantee®, which promises to replace your floors for free* if they don’t meet your expectations, we’re here to ensure your satisfaction every step of the way.

Soft Surface Warranty Guide

Keep your carpet looking beautiful for years to come with our Soft Surface Floor Care and Warranty Guide. Designed to protect your investment, this guide offers expert tips on proper care and a clear overview of our comprehensive warranties.

Explore Our: Room by Room Carpet Warranty Guide

Hard Surface Warranty Guide

Maintain the beauty and durability of your hardwood, tile, laminate, and vinyl floors with our Hard Surface Floor Care and Warranty Guide. From detailed care instructions to a clear understanding of your warranty, we’ve got you covered.

Explore Our: Room by Room Hard Surface Warranty Guide

General Types of Coverage

When it comes to flooring, there are several warranties to choose from that vary by flooring type, region, and even lifestyle. Here are four general types of coverage you'll find included in flooring warranties:

• Wear Warranty: Covers damage caused by regular foot traffic and use.
• Manufacturing Warranty: Protects against defects from production and is separate from a retailer warranty..
• Stain Warranty: Stain warranties are effective when you follow proper care and maintenance instructions to guarantee coverage.
• Installation Warranty: Guarantees quality workmanship and correct installation.

Warranties By Flooring Type

Tile Flooring Warranties

Here’s a quick guide for key warranty considerations when choosing new tile flooring.

• Wear: A tile wear warranty provides coverage if the wear layer is lost and causes change or damage to the printed pattern or design.
• Fading: A fade warranty for tile flooring provides coverage for fading that can occur from normal exposure to sunlight or artificial light. This feature of tile warranties is particularly necessary when the tiles are placed in an area near windows or are exposed to sunlight.
• Stains: A stain warranty provides coverage for permanent stains caused by normal household use. It’s important to read the fine print, as each flooring retailer may have a different definition of normal household use.
• Installation: An installation warranty can be just as important as the product warranty. This warranty covers any issues with the original installation.

Vinyl Flooring Warranties

Here’s a quick guide for key warranty considerations when choosing new Vinyl flooring.

• Wear: A vinyl wear warranty provides coverage in the case the wear layer is lost and causes change or damage to the printed pattern or design.
• Fading and Stains: A fade warranty for vinyl flooring typically provides coverage for stains, discoloring, or fading when used under normal household conditions.
• Rips, Tears, Gouges, and Indents: This warranty provides coverage when your floor happens to contract, expand, curl, crack, rip, or tear from normal household use. Construction damage, installation-related damage, or damage from sharp objects are not usually covered under this type of warranty.
• Locking System: A locking system warranty typically guarantees that the joints of your vinyl tile floor remain securely locked together, without separation or cracking, for the duration of the warranty.
• Installation: An installation warranty can be just as important as the product warranty, and covers any issues with the original installation.

Carpet Flooring Warranties

Here’s a quick guide for key warranty considerations when choosing new Carpet flooring.

• Wear: Wear is the most common type of carpet warranty and it’s also one of the more misunderstood warranties. It’s important to understand what wear means to the manufacturer. Manufacturers define wear as abrasive fiber loss—not a change in appearance, such as shading or pooling, matting, or crushing. A wear warranty may also have conditions about what percentage of the carpet must be worn before coverage applies. On average it’s about 10% of the carpet and only the worn section extending to the nearest wall, doorway, or entrance, will be replaced with identical carpet.
• Soiling: Soil warranties are provided in case of color changes due to deposits of dry soil from foot traffic and normal household use over time. Many times, self-cleaning or having the carpet professionally cleaned is done before checking to see if coverage applies. To guarantee coverage, you’ll want to make sure to follow proper care and maintenance instructions.
• Stains: Stain resistance is the carpet’s ability to resist, minimize, or withstand permanent stains. Most carpets that you can buy now have been specially treated to resist stains, however, carpet stain warranties are still helpful if the treated carpet doesn’t hold up to stains. These warranties tend to differ across carpet types and retailers, plus most fiber manufacturers offer them too.
• Pet Stains: Pet stain warranties are usually only offered at select carpet retailers. There are many different types and coverage options for pet stain warranties. At Carpet One Floor & Home, we have several products that offer exclusive pet stain warranties. Visit a local store and talk with a carpet expert to find out what types of pet stain warranties are available. Ask about coverage options and what is included (and excluded) in the pet stain warranty.
• Fading: A fade warranty protects your carpet against damage and color change from exposure to sunlight or artificial light.
• Installation: An Installation warranty can be just as important as the product warranty and covers any issues during the original installation. All Carpet One Floor & Home retailers have experienced installers on staff who know industry standards and will guarantee quality and professional workmanship. Some retailers even offer lifetime installation warranties.

Laminate Flooring Warranties

Here’s a quick guide for key warranty considerations when choosing new Laminate flooring.

• Wear: Laminate wear refers to the loss of the decorative surface image due to normal household use. Wear warranties differ across retailers and types of laminate, and some wear warranties exclude coverage for scratches, indentations, and damage resulting from improper care and maintenance.
• Stains: A stain warranty typically covers stains that result from common household use. Remember to read instructions on the proper care and maintenance for laminate flooring so you steer clear from using harmful cleaning solutions that could potentially void your warranty.
• Fading: A fade warranty covers your laminate floors if there’s damage or color change from exposure to sunlight or artificial light.
• Locking System: Typically, a locking system warranty will guarantee that the joints of your laminate floor remain securely locked together, with no separations or cracking, for the duration of the warranty.
• Water Resistance: A water resistance warranty provides coverage for damage caused by damp mopping and spills. Consider comparing the details of a water resistance warranty with your homeowner’s insurance policy to understand what types of water damage are covered within the warranty and homeowner’s policy.
• Installation: An installation warranty can be just as important as the product warranty, and covers any issues with the original installation. All Carpet One flooring retailers have experienced installers on staff who know industry standards and will guarantee quality and professional workmanship.

Hardwood Flooring Warranties

Here’s a quick guide for key warranty considerations when choosing new Hardwood flooring.

• Wear: Wear refers to the complete loss of the hardwood flooring's protective finish. In a standard hardwood wear warranty, a decrease in gloss may not be considered wear. Likewise, damage due to shoes, pets, or moving furniture may not be considered wear.
• Manufacturing: A manufacturing warranty covers defects that can occur during milling or assembly. Some flooring retailers offer this coverage for your hardwood floor for a specified period.
• Structural Integrity: A structural integrity warranty typically provides coverage for the separation of the thin sheets of wood that are bonded together to form an engineered wood floor.
• Installation: An installation warranty can be just as important as the product warranty and covers any issues with the original installation.

How Your Flooring Warranties Could Be Voided

It’s important to understand your warranty so you don’t accidentally void it. Some warranties may require regular maintenance and/or specific cleaning requirements for the warranty to be valid. An expert at your local Carpet One Floor & Home store can help you understand the specifics of a warranty. Damages typically excluded from a floor’s warranty include:

• Water damage from plumbing, storms, or flooding.
• Damage from smoke, fire, or other casualty events.
• Damage from improper cleaning methods or materials.
• Damage from improper maintenance.
• Any use of the cushion that is unreasonable or outside of the normal uses within a residence.